Whether you’re a first-time visitor or a referring veterinarian, this FAQ section is here to guide you. From understanding what a board-certified veterinarian does to knowing what to expect at your pet’s consultation, we’ve covered the most common questions about our services, appointments, and policies. If you don’t see your question here, feel free to contact us directly—we’re here to help.

What does it mean to be a board-certified veterinarian?

A veterinarian who is board certified has pursued additional education in a specialized area beyond the education required to become a DVM. A specialist is required to complete a multi-year residency program in their specified area which culminates in a rigorous written and practical examination administered by a specialty board. It signifies a veterinarian’s commitment to excellence, ongoing education, and advanced knowledge in their chosen specialty.

What is included in a consultation?

During the consultation, we review your pet’s medical history and discuss the overall health and lifestyle of your pet, along with the specific concerns or reason for referral. A physical examination is completed, and a treatment plan is tailored specifically for your pet. The consultation provides the basis for developing a treatment plan.

Why do I need a referral?

Continuity of care is very important, and a referral is one way we ensure that your pet receives appropriate and timely specialty care. It allows your veterinarian to share important information about your pet so that we are better prepared for your visit. It is also important for your pet to have been seen by a general veterinarian so that all general health concerns are documented and communicated.

How long are consultation appointments?

Consultations generally take between 30 and 45 minutes. There are exceptions, and if additional diagnostic tests are recommended, an appointment may last longer.

Do you accept pet insurance?

Yes. We are able to submit invoices directly to Trupanion for pre-approval and direct-to-hospital payment. For most other insurance, invoices are paid by the pet owner when services are completed, and insurance reimbursement is to the pet owner for a portion of the veterinary expenses is made at a later date. CareCredit is also available.

Do I need to bring my pet to the consultation appointment?

Yes, the consultation appointment includes a physical examination of your pet.

Do you see exotic pets? (reptiles, birds, fish)

No, however, there are several hospitals on island that do treat exotics.

What forms of payment do you accept?

We accept Visa, Mastercard, CareCredit, Cash, check, and some pet insurance.  We do not accept American Express or Wells Fargo.

Are you open on weekends?

We are open:
Monday – Thu: 7am – 6pm
Friday: 8:30 am – 12pm (Phone calls and prescription pick-up only)
Saturday and Sunday: Closed